West Valley

Client Service
Associate

Location: Peoria Officer
At Strategic Income Group, we believe great financial planning is only as effective as the client experience behind it. Our Client Service Associates (CSAs) play a critical role in delivering the proactive, high-touch service that helps clients live their best lives with confidence and peace of mind.
We are seeking a high-character, detail-oriented professional who thrives on supporting others, building strong relationships, and being part of a mission-driven team. This is more than just an administrative role—it’s a frontline opportunity to serve clients, work closely with Financial Planners, and contribute to a lasting legacy of impact.
Client Service Associate ApplicationContact SIG Direct

COME GROW

With Us

Who We’re Looking For:

We’re looking for someone who embodies our mission and values and is excited about delivering exceptional service to every client they interact with.

  • You believe every detail matters—because clients deserve peace of mind
  • You enjoy building relationships and supporting long-term financial success
  • You work well alongside Financial Planners and contribute to a collaborative, high-performing team
  • You bring excellence, organization, and clear communication to everything you do
  • You thrive in a firm where spiritual values and professional standards go hand-in-hand

Key Responsibilities:

  • Serve as a trusted point of contact for client service needs
  • Collaborate closely with Financial Planners to deliver a seamless and thoughtful client experience
  • Support the onboarding of new clients by coordinating with the New Client Onboarding Specialist; assist with account openings when needed
  • Process account service requests, including ACH transfers, wires, and money movement
  • Manage and monitor Required Minimum Distributions (RMDs), beneficiary updates, and other critical client milestones
  • Prepare for and follow up on client meetings with the planning team
  • Maintain accurate data across CRM, custodial platforms, and internal workflows
  • Ensure compliance standards are met while providing timely, proactive service
  • Help build and maintain long-term client relationships through consistency, care, and communication

Qualifications:

  • 1–3 years of experience in client service, operations, or administrative support (financial services a plus)
  • Excellent communication skills and a strong client-first mindset
  • High attention to detail, strong task management, and follow-through
  • Proficient with Microsoft Office; experience with CRM tools (Redtail), Orion, and custodial platforms like Schwab preferred
  • Able to handle confidential information with integrity and professionalism
  • Passionate about teamwork, service, and making a meaningful impact

Location & Work Structure:

  • Position available in either Chandler or Peoria office
  • Full-time, salaried position with opportunity for performance-based bonus
  • Some flexibility for remote tasks following training and onboarding

What We Offer:

  • A values-driven culture rooted in biblical stewardship and client-centered service
  • Ongoing training and growth opportunities
  • Flexible work arrangements
  • Health insurance, 401(k) with match, and life insurance
  • A chance to be part of something bigger—helping people live wisely, give generously, and leave a lasting legacy

Apply Now

If you’re passionate about service, love working in a team environment, and want to make a real difference in the lives of clients—we’d love to meet you.

Client Service Associate Application

SIG Employment Application

Complete The Client Service Associate Form To Apply

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Chandler Office Planners

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SIG Clients &
Investment Managers

Strategic Income Group clients; please click the "Client Meetings" button below. Investment Managers, please select the "Investment Managers" meeting button below.

SIG Clients &
Investment Managers

Strategic Income Group clients; please click the "Client Meetings" button below. Investment Managers, please select the "Investment Managers" meeting button below.

SIG Clients &
Investment Managers

Strategic Income Group clients; please click the "Client Meetings" button below. Investment Managers, please select the "Investment Managers" meeting button below.

SIG Clients &
Investment Managers

Strategic Income Group clients; please click the "Client Meetings" button below. Investment Managers, please select the "Investment Managers" meeting button below.
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  • Daily Inspiration 4/17/2024

    I will help save and make my clients money today than they had yesterday.

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    Keri Alcos, CWS ®

    Associate Financial Planner| Licensed Medicare Specialist
    (480) 999-9906
    Keri Alcos joins Strategic Income Group as a seasoned associate financial planner and licensed Medicare specialist with 20+ years in the financial services industry. Keri brings with her the Certified Wealth Strategist ® designation and she is also a Licensed Medicare Agent. Keri has significant expertise in managing investment portfolios and creating comprehensive financial plans for clients at large brokerage firms including, Charles Schwab & Company, Morgan Stanley, and USAA. She has a highly robust depth of knowledge in wealth management solutions, financial planning strategies, tax management, and Medicare health care solutions.

    As a former collegiate athlete, Keri has a passion for health and loves educating and helping others with Medicare solutions tailored to their unique health needs and wellness preferences. She was born in Southern California and graduated from the University of Cal State Long Beach with a BA in Psychology. Keri has been married to her wonderful husband Michael for almost 7 years, who retired from the United States Air Force after 20 years of service. As a blended family, they have four amazing children: Dylan (21), Katelyn (17), Ian (13) and Ella (5).

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